Santo Mauro, a Luxury Collection Hotel, Madrid

I loved the hotel’s luxurious design inside- out, and the staff’s support & kindness. The paper roll in the bathroom was of excellent quality with beautiful stitching! They accommodated us for an upgrade as the rooms were smaller than expected, which was very much welcoming! The room service people were truly kind & helpful in anyway they could, which said a lot about their hospitality🍓 The food was good but a bit salty and if you enjoy your meats well done, you’ll need to reinforce such as in Europe that it’s still medium rare from the inside. Otherwise, we loved our stay!

The hotel/ former palace is beautiful, both outside and inside. The staff is extremely helpful, kind and friendly and we've had all our needs taken care of (special thanks to Hector!). The rooms are cosy, clean and the beds dreamy. The breakfast room with a la carte menus is just perfect. Everything was as expected from a hotel of this category. We'd definitely come back.

The hotel is very nice and the staff is very friendly, worthy of a palace. The location is excellent too.

The staff at the front desk were all female and the atmosphere was relaxed and very friendly.

everyone is perfect they are very kind